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AltheraCare

Terms of use

Last updated: 2026-04-12

These terms govern your use of AltheraCare (the "service"), a SaaS platform for clinic management. By creating an account you accept these terms.

1. Service description

AltheraCare provides a cloud platform for manual therapy clinics (chiropractors, physiotherapists, osteopaths and others). Features include patient and booking management, SOAP notes with AI assistance, billing, patient portal and compliance tooling for GDPR and national regulations.

2. Account and responsibility

  • You are responsible for keeping your credentials secure.
  • The clinic owner is responsible for ensuring all clinic users follow these terms and applicable health data law.
  • You are responsible for obtaining patient consent before entering their data into the system.
  • Abuse, unauthorised access or account sharing may lead to suspension.

3. Subscription and payment

  • Free trial: 14 days, no card required.
  • Paid plans: monthly or annual billing via Stripe. Prices shown in the clinic's chosen currency (EUR, SEK, NOK, DKK, CHF).
  • Cancellation: anytime via settings. Takes effect at the end of the current billing period.
  • Price changes: we notify at least 30 days in advance.
  • Grace period: on failed payment you have 7 days to update your payment method before access is restricted. Patient and note data remain accessible regardless — legal requirement.

4. Acceptable use

You may not:

  • Use the service for illegal purposes
  • Attempt to bypass security or RLS policies
  • Reverse-engineer, decompile or copy the service
  • Spam or send malicious code via the platform
  • Upload data that is not yours or for which consent is missing

5. Intellectual property

AltheraCare's source code, design and trademark belong to AltheraCare. You own all data you upload (patient records, clinic information). AltheraCare has a limited licence to process this data to deliver the service under a Data Processing Agreement (DPA).

6. AI-generated clinical notes

AI features (Claude by Anthropic) assist with note taking. Clinicians must review and sign each AI-generated note before archiving. AltheraCare is not responsible for clinical accuracy — the signing therapist holds legal responsibility.

7. Limitation of liability

The service is provided "as is". AltheraCare's liability is limited to fees paid in the last 12 months. We are not liable for indirect damages, lost income or consequential damages.

This limitation does not apply in case of gross negligence, wilful misconduct or where mandatory law provides otherwise.

8. Data export on cancellation

Upon cancellation you have 30 days to export all your data (patients, notes, invoices) in machine-readable format. Afterwards account data is permanently deleted, except data required to be retained by law.

9. Applicable law and disputes

These terms are governed by Spanish law. Disputes are settled by negotiation first, then by the courts of Málaga, Spain — unless consumer protection law requires another jurisdiction.

EU consumers can use the ODR platform: ec.europa.eu/consumers/odr..

10. Changes to terms

We may update these terms. Material changes are notified by email at least 30 days in advance.

Questions: legal@altheracare.com